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Privacy Policy

At BokTickets (boktickets.us), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our flight booking services, or contact our reservation desk via telephone.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information").

  • Voluntary Information: Name, email address, phone number, and travel preferences provided via forms.

  • Booking Data: Passport details, frequent flyer numbers, and billing information (processed via secure third-party encrypted gateways).

  • Call Data: When you call our reservation desk, we may collect your phone number, record the call for quality assurance, and document travel details discussed to facilitate your booking.

  • Device/Log Data: IP addresses, browser type, operating system, and "clickstream" data (how you moved through our site).

2. How We Use Your Information

We use your data to:

  • Facilitate flight bookings, cancellations, and rescheduling with airlines.

  • Verify your identity for secure transactions.

  • Improve website performance and user experience.

  • Comply with legal obligations (e.g., TSA Secure Flight requirements).

  • Marketing: With your consent, we may send promotional offers. You may opt-out at any time.

3. Legal Basis for Processing (GDPR/CCPA/PIPEDA)

We process your data under the following legal bases:

  • Contractual Necessity: To fulfill your flight reservation.

  • Legal Obligation: To comply with aviation and security laws.

  • Consent: For cookies and marketing communications.

  • Legitimate Interests: To prevent fraud and improve our services.

4. Data Sharing and Third-Party Disclosures

We do not sell your personal data. We only share information with:

  • Airlines & Travel Suppliers: To confirm your flight and seats.

  • Service Providers: Payment processors, call center infrastructure, and analytics providers (e.g., Google Analytics).

  • Legal Authorities: When required by the Department of Transportation (DOT), TSA, or law enforcement.

5. Cookies and Tracking Technologies

We use cookies to remember your preferences and for Google Ads Remarketing.

How to Opt-Out: You can set your browser to refuse cookies or visit the NAI Opt-Out Page to disable interest-based advertising.

6. Data Security and Retention

We implement industry-standard SSL encryption and firewalls. We retain your data only as long as necessary to fulfill your travel arrangements or comply with financial auditing laws (typically 7 years for transaction records).

7. Your Privacy Rights

Depending on your location (California, EU, Canada, etc.), you have the right to:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to fix inaccurate information.

  • Deletion: Request that we delete your data (the "Right to be Forgotten").

  • Opt-Out: Withdraw consent for marketing at any time. To exercise these rights, email privacy@boktickets.us.

8. Third-Party Links and Services

Our website contains links to airlines and other third parties. We are not responsible for their privacy practices. We encourage you to read the privacy policies of every website you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children without parental consent for the sole purpose of flight bookings.

10. Contact Us If you have questions about this policy or our data practices, please contact our Data Protection Officer:

Email: support@boktickets.us